Please read carefully. If you do not accept or agree with any of the terms of use expressed here. Please do not use this web site. By using this web site and or any of our services you expressly agree your acceptance to these terms of use in its entirety. |
Reservations:
Reservations can be booked at any time 24/7. We recommend to our clients to reserve at least 24 hours in advance. Less than 24 hours notice is subject to availability. Please use our toll free nationwide number 800-875-4661 for short notice reservations, however we can not guarantee you availability on short time notice. |
Dispatch:
Early Morning Trip with a pickup time before 9:00AM is dispatched by 9:00PM the preceding day. All other trips are dispatched 2 hours prior to pickup time.
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Cancellations:
Cancellations can be made via email with up to 24 hours before the scheduled pick up time or 2 hours by calling our toll free nationwide number 800-875-4661. If you cancel the reservation 2 hours or less before the scheduled pick up time or flight arrival time or before the Chauffeur is dispatched for early morning trip you will be charged full fare, including 20% gratuity.
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Waiting Time:
A 15 minute grace period is allowed on pick ups other than at airports. After the grace period, waiting time will be charged hourly in quarter hour increments. A 30 minute for domestic or 45 minutes for international grace period is allowed following the reported flight arrival time. |
No Shows:
A no show fee equal to trip cost plus 20% gratuity and any applicable waiting time will be charged when the passenger fails to show at the designated location. In order to avoid unnecessary aggravation, clients should not leave designated locations without notifying us first. |
Surcharges:
A $35.00 holiday surcharge for all trips occuring on: Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day.
A $20.00 Early morning surcharge for service scheduled between the hours of 12:00AM and 6:00AM. |
Questions or problems regarding this website: webmaster@alliancelimoservice.com
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